Silver Cross and Micralite win Feefo Platinum Trusted Service award

Feefo Platinum Trusted Service award, an independent seal of excellence that recognises businesses for delivering exceptional experiences, as rated by real customers.

Created by Feefo, Trusted Service is awarded only to businesses that use Feefo to collect genuine reviews and insights. Businesses who meet the high standard, based on the number of reviews they have collected and their average rating, receive the award. A highly valued badge of approval, this accreditation remains unique, as it is based purely on interactions with real customers. As all reviews are verified as genuine, the accreditation is a true reflection of a business’s commitment to outstanding service.

Feefo gives Platinum Trusted Service awards to businesses that have achieved the Feefo Gold standard for three consecutive years or more. The Feefo Gold Trusted Service award recognises organisations that have achieved a service rating of at least 4.5.

Riccardo Baldoni, Head of IT & Customer Experience at Silver Cross and Micralite, says: “We’re delighted to receive this award from Feefo because it’s based on the feedback of our customers, who are the most important judges of all. As this award is recognition of us achieving the Gold standard of service for three consecutive years, it confirms our consistent approach to always providing our customers with the very best experience. Our Customer Service Team have performed incredibly over the last three years and especially through lockdown. Through very difficult circumstances they have upheld our brand values and service levels and this achievement truly is testament to hard work, patience and understanding.”

Congratulating Silver Cross and Micralite on winning this year’s award, Steph Heasman, Director of Customer Success at Feefo, commented: “The Trusted Service award has always been about recognising companies that are outstanding in customer experience and generate great feedback from happy customers. This year, despite the incredible challenges of a global pandemic, so many companies using Feefo have continued to provide remarkably high levels of service and they deserve a huge amount of credit for what they have achieved. I’m confident that throughout 2021 we’ll see even greater customer experience achievements from our partners as we return to something like business-as-usual.”

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